The fast, easy way to get health information from an online resource you can trust. You have 24/7 access to doctors, pharmacists, psychologists, dentists, dietitian and more by email or smartphone app. You’ll get treatment options and advice you understand. With Doctors Online, the doctor’s always in!
- Responses within a few hours
- Articles, videos and Health Encyclopedia
- Weekly Health Tip emails from doctors
- Healthy Lifestyle Assessments to monitor your health
- Secure Personal Health Record
- Unlimited, confidential services include your immediate family
How does it work?
Frequently Asked Questions (FAQ)
Q. How does this benefit work?
A. Members can ask questions to a board certified doctor via email 24/7/365. After registering once, type in a subject, like poison ivy, and a question in the message field. A response from the doctor will be sent within 24 hours.
Q. What services are included?
A. Members may work with a board certified doctor for guidance on treatment options for an illness. Members have access to psychologists for behavioral health questions and can get help with various other things including nutrition, fitness and much more.
Q. Are there any services with which Doctors Online will not help?
A. Emergency questions/ issues and prescribing medications are excluded.
Q. Am I charged for each new question?
A. No, members are never charged for services through Doctors Online. Members may use this service over and over at no cost.
Q. Can I get general health info through Doctors Online?
A. Yes, members may get info through e-mail, such as health tips, links to quality resources and responses from doctors.
Q. Will the medical information I share remain confidential?
A. Patient Confidentiality is respected by Doctors Online. The website honors or exceeds the legal requirements of medical/health privacy. Personal information will not be given or sold to unaffiliated third parties.
Not available to residents of UT, VT, and WA.
This discount card program is NOT insurance, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, please here
. | Exclusions and Exceptions
| Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.